How can I place an order? Website: We accept all Major Credit Cards and all online orders are processed through PAYFAST www.payfast.co.za This is an online shop follow the link and order online through our secure website or call us on +27 76 154 0803.
*Remember to include shipping costs when sending a mail order: To do this, simply add the items you wish to order to your online shopping cart. When you are finished shopping, click the SHOPPING CART link in the top navigation to view your cart. From the shopping cart page you can choose the shipping method you want and calculate the shipping costs. Indicate on your order form which shipping method you chose and the shipping cost.
Hours of Operation: Our customer service center is available Monday through Friday 8am – 7pm EST.
Order Status:To check on the status of your order please email the vendor you purchased from.
Please Note: emails are answered in the order they are received, within 1 business day.
Sales Tax: We do not charge sales tax on any orders.
Canceling/Changing Orders: Once your order is finalized through our online shopping cart or with our customer service department, it cannot be canceled or changed for any reason.
Shipping Rules: Proofread your order carefully. Shipping information cannot be changed once you submit your order. We process orders very quickly, and once an order begins the fulfillment process we’re unable to modify it. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.
If your address is invalid and any correction needs to be made you can be charged an additional fee of R100.00 per package for ground or economy service and R150.00 per package for any express shipping service.
Wholesale Orders: Our support of our retailer customers is second to none. Please call or email us for wholesale pricing and terms. Our wholesale department can be reached by phone, Monday – Friday, from 8AM-7PM EST, +27 76 154 0803. Wholesale accounts are provided to resellers of our merchandise, which must have a Tax ID and Retail (resale) license.
For rush orders, we recommend use of a Visa or Mastercard for immediate processing. PO processing takes 3 – 5 business days on average, with large value orders taking longer.
Inaccuracy Disclaimer: From time to time there may be information on our web site or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Crafter’s Online Market, reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Color discrepancies are out of our control, and Crafter’s Online Market, will not be held responsible.